Following our extended Christmas break and a very busy January, our team are working safely to fulfill customer orders. We just wanted to provide an update for orders placed in January/February 2021.
ARTWORK & FRAMED MIRRORS
Orders placed after Monday 11th January 2021 are subject to a lead time of up to 21 working days. This is due to the nature of our product and the fact that everything is handmade-to-order. We really appreciate your patience. If you have been waiting for more than 21 working days, please don't hesitate to get in touch.
Please note: due to a nationwide shortage of packaging, orders for artwork and framed mirrors in sizes 114cm x 74cm and 115cm x 55cm will be subject to dispatch delays of up to 6 weeks. This unforeseen supply chain issue has been completely unavoidable. If you do have any queries before placing an order in these sizes, please don't hesitate to get in touch. We sincerely apologise for any inconvenience.
Orders placed after Monday 11th January 2021 will be processed and dispatched within three working days. These items leave us on a next working day delivery service.
If you have any further queries, please don't hesitate to get in touch for additional information.
We want to say a big thank you for your ongoing support - it really does mean the world to us.
Take care and stay safe!
From all the team at 1Wall