DELIVERY INFORMATION - DECEMBER 2022/JANUARY 2023

FRAMED ART

99% of our Framed Wall Art is made-to-order at 1Wall HQ especially for you. For this reason, there is a lead time of up to 21 working days on all of our framed wall art.

Orders placed before 30th November 2022 will be dispatched in time for pre-Christmas delivery. Orders received after this date unfortunately cannot be guaranteed in time for Christmas.

HOME ACCESSORIES

Orders for cushions and street signs placed by 18th December 2022 will be ready for dispatch in time for Christmas. 

All of our orders leave our warehouse on a next working day service with DHL. The DHL courier service is extremely efficient and will send an email/text message with further information on dispatch; however, please be aware that due to the recent poor weather and the effect of Royal Mail strikes, some local depots are experiencing unavoidable delays.

WAREHOUSE/OFFICE CLOSURE

Our Warehouse and Office will close for a period of Christmas to give our team the opportunity to enjoy some time with family and friends during the festive period.

This closure will run from Tuesday 20th December 2022 until Thursday 5th January 2023. Our phone line and email inboxes will not be monitored during this time.

Orders placed during this time will not be processed until we reopen in January. Lead times will count from the 5th January 2023, not the date that the order was placed.

We will do our very best to dispatch orders as quickly as possible in the New Year, but we really appreciate your patience during this busy period.

Wishing you a lovely Christmas and New Year.

The 1Wall team
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