10% Off Your First Order
Free UK Mainland Next Working Day Delivery
Handmade Custom Products

 

Orders

Track your order

Please use the links below to track your parcel. You will have received an email with the tracking number and notification of which courier has been used. For customers in the UK please use the Interlink Express link, for all other countries please select Royal Mail

International Orders Royal Mail/ Parcel force-

https://www.royalmail.com/track-your-item

UK Orders- Interlink Express

http://www.interlinkexpress.com/content/how-can-we-help/

UK Orders (Framed Art/ Glitter Wallpaper ONLY)- APC Courier

Delivery between 9am-4pm Monday-Friday

 All customers will receive a call to arrange the most convenient delivery date.

 

 

Delivery & Collections

UK Mainland (Excluding Framed Art/ Glitter Wallpaper) Interlink Express

We offer the fastest delivery options available with a trusted and reliable courier- Interlink Express. 

All orders are tracked on a next working day service (except highlands which is 2 days) unless selected otherwise.

We do provide a weekend/ timed delivery for those special occasions at an additional charge (orders must be placed by 2pm on the Friday to receive this service).

 

UK Non-Mainland (Excluding Framed Art/ Glitter Wallpaper) Interlink Express

For all non UK mainland customers, deliveries will be made within 2-3 days with Interlink Express, unless passed to a third party courier in your local area (e.g off shore islands).

 

International (Excluding Framed Art/ Glitter Wallpaper) Parcelforce

1Wall is pleased to offer some of the lowest International shipment rates available excluding PO Box addresses.

Carriage will be calculated at the checkout prior to payment based on your delivery address provided.

Please ensure where possible an email address and phone number are provided to help the courier should they have difficulty locating your address.

 


Framed Art/ Glitter Wallpaper APC Courier

When purchasing fragile or oversized items we use a specialist courier to prevent damage in transit. 

Your delivery will be booked in by our head office on a convenient week day of your choice.  The courier will make the delivery between 9am-4pm.  

We prefer that someone is there to sign for the item; however we understand this is not always possible, in this instance we can deliver to a neighbor, or leave the item in a safe place of your choice. (If left in a safe place this is at your own risk, we cannot be held liable for theft or damage).

 

 

Returns & Refunds

In the unfortunate event you wish to return your order please email info@1wall.com with your order number (located on your confirmation email) as well as your name and delivery address. 

 

Please ensure the product is in a resalable condition and the return reference provided is visible for warehouse acceptance. Please do not write directly on postal tubes.

 

Items cannot be returned if they have be used or purchased 14 days prior to receiving your return request.

 

Please let us know the reason for return.

 

All emails will be answered within 48 hours excluding weekends, please do not return any items without a return reference being provided via email or phone.

 

On receipt of your order the goods will be checked and processed within 5 working days.  Should a replacement or alternative item be requested these will be dispatched on a next day service (postal charge will apply).  All refunds will be processed within 5 working days.

We cannot be held liable should an item be received back into our warehouse damaged, a refund/replacement or alternative cannot be processed. 

We would highly recommend packaging the product securely for transit and also insuring the item with your chosen courier/ postal service to enable a claim.

 

 

Damages

Please contact us within 2 days of delivery via email at info@1wall.com  quoting your order number, name and delivery address.

Provide a brief description of the damage as well as photos of the packaging and product.

A customer service member will be in touch within 48 hours with a resolution.

Apologies for any inconvenience


 

Payment & Receipts

Accepted methods of payment

Paypal

Visa

Visa Electron

Mastercard

Maestro

Solo

 

Payment &Contact Us By Mail

Unit 3 & 4 Kincraig Court

Kincraig Road 

Blackpool

FY2 0FY

United Kingdom

By Phone

+44 (0) 1253 599431

By Email

Customer Services: info@1wall.com or Sales: sales@1wall.com

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