Sales & Advice: 01253 599431
Mon - Fri / 9am - 4pm
DELIVERY
ARTWORK AND FRAMED MIRRORS
As all of our framed artwork is made to order, we need a little bit of time to create your new piece of art. Ordinarily, we aim to have your piece of framed artwork dispatched within 7-10 working days on a next working day delivery service (delivery to the Scottish highlands will take a little longer). Please note, during busy times, our lead time may increase.
We are currently working on a lead time of up to 21 working days.
Our framed artwork is packaged in purpose-made boxes to keep your artwork safe in transit and we use specialist couriers to deliver our artwork throughout the UK mainland. If you have included a mobile telephone number when you placed your order, you should receive a text message from our courier when your order has been collected from our warehouse.
If our courier is unable to make their delivery, they will leave a calling card with information on how to rearrange delivery. If the courier makes several unsuccessful delivery attempts, your order will be returned to us.
Unfortunately, due to the nature of our product, we are unable to deliver framed artwork outside of the UK Mainland.
HOME ACCESSORIES (CUSHIONS, STREET SIGNS)
Home accessories, subject to stock quantities, will be dispatched as soon as possible for next working day delivery. Unfortunately, we do not offer a weekend delivery option.
WALL COVERINGS
Wall coverings will be dispatched within three working days on a next working day service. Unfortunately, we do not offer a weekend delivery option.
INTERNATIONAL SHIPPING & DELIVERY OUTSIDE OF THE UK MAINLAND
Unfortunately, due to the delicate nature of our framed artwork, we are unable to ship artwork outside of the UK mainland due to the risk of damage to the product.
Our international shipping and delivery outside of the UK mainland for home accessories and wall coverings is currently suspended. We will update the website as soon as we are able to offer this option again.
RETURNS
In the unfortunate event that you wish to return your order please send an email to info@1wall.com with your order number (which can be found on your confirmation email) along with your name, delivery address and reason for return within 14 days of receiving your item. Please note: we are unable to offer a free returns service.
Please do not make a return before you have received a reply and return reference from our customer service team. We will endeavour to reply to your email within 48 hours (excluding weekends).
Once your email has been received, we will provide you with a return reference. In order to accept a return, the product must be unused and in a resalable condition. The return reference must be clearly visible on the packaging for warehouse acceptance. Please do not write directly on postal tubes. You are welcome to make your return with a courier of your choice, however, we highly recommend packaging the item suitably and securely for transit as well as obtaining insurance from your chosen courier/postal service. We cannot be held liable for any items that are returned to our warehouse and found to be damaged. In this instance, we will be unable to process refunds or offer replacements/alternatives.
On receipt of your return, our team will check and process the item/s within five working days. Should a replacement or alternative item have been requested, they will be dispatched on a next day service (postal charge will apply). Refunds, where applicable, will be processed within ten days of receiving your return.
In the unlikely event that you receive a damaged item, firstly, we sincerely apologise that your order hasn't arrived in perfect condition. We do ask that the damage is reported by email (including photographs) as soon as possible and whilst the item is still in an unused condition. Items that have been used or hung will not be authorised for replacement.