Sales & Advice: 01253 599431
Mon - Fri / 9am - 4pm
Delivery & Collections
UK Mainland (Excluding Framed Art/ Glitter Wallpaper) Interlink Express
We offer the fastest delivery options available with a trusted and reliable courier- Interlink Express.
All orders once ready to ship are tracked on a next working day service (except highlands which is 2 days) unless selected otherwise.
We do provide a weekend / timed delivery for those special occasions at an additional charge (orders must be placed by 12 pm on Friday to receive this service).
Any Next Day Orders have to be made and completed before 12 pm.
UK Non-Mainland (Excluding Framed Art/ Glitter Wallpaper) Interlink Express
For all non-UK mainland customers, deliveries will be made within 2-3 days with Interlink Express, unless passed to a third party courier in your local area (e.g off shore islands).
International (Excluding Framed Art/ Glitter Wallpaper) Parcelforce
1Wall is pleased to offer some of the lowest International shipment rates available excluding PO Box addresses.
Carriage will be calculated at the checkout prior to payment based on your delivery address provided.
Please ensure where possible an email address and phone number are provided to help the courier should they have difficulty locating your address.
Framed Art/ Glitter Wallpaper APC Courier
When purchasing fragile or oversized items we use a specialist courier to prevent damage in transit.
Our head office will book in your delivery on a convenient weekday of your choice. The courier will make the delivery between 9am-4pm.
We prefer that someone is there to sign for the item; however, we understand this is not always possible, in this instance, we can deliver to a neighbour, or leave the item in a safe place of your choice. (If left in a safe place this is at your own risk, we cannot be held liable for theft or damage).
How can I submit a return?
the unfortunate event you wish to return your order please email info@1wall.com with your order number (located on your confirmation email) as well as your name and delivery address.
Please note: Any Custom Artwork cannot be returned.
Please ensure the product is in a resalable condition and the return reference provided is visible for warehouse acceptance. Please do not write directly on postal tubes. Items cannot be returned if they have been used or purchased 14 days prior to receiving your return request.
All emails will be answered within 48 hours excluding weekends; please do not return any items without a return reference being provided via email or phone. On receipt of your order, the goods will be checked and processed within 5 working days. Should a replacement or alternative item be requested these will be dispatched on a next day service (postal charge will apply). All refunds will be processed within 5 working days.
We cannot be held liable should an item be received back into our warehouse damaged, a refund/replacement or alternative cannot be processed.
We would highly recommend packaging the product securely for transit and also insuring the item with your chosen courier/ postal service to enable a claim.