In the unfortunate event you wish to return your order please email info@1wall.com with your order number (located on your confirmation email) as well as your name and delivery address.
Please ensure the product is in a resalable condition and the return reference provided is visible for warehouse acceptance. Please do not write directly on postal tubes.
Items cannot be returned if they have be used or purchased 14 days prior to receiving your return request.
Please let us know the reason for return.
All emails will be answered within 48 hours excluding weekends, please do not return any items without a return reference being provided via email or phone.
On receipt of your order the goods will be checked and processed within 5 working days. Should a replacement or alternative item be requested these will be dispatched on a next day service (postal charge will apply). All refunds will be processed within 5 working days.
We cannot be held liable should an item be received back into our warehouse damaged, a refund/replacement or alternative cannot be processed.
We would highly recommend packaging the product securely for transit and also insuring the item with your chosen courier/ postal service to enable a claim.