FAQ’s | 1Wall

Our customer service team has listened to feedback received from our valued customers and put together a list of easy to understand frequently asked questions about our wall murals and framed art.

If our frequently asked questions page doesn't give you the answer you need, please feel free to contact our customer services team. (01253 599431)

How do you apply the wallpaper mural?

The murals are not self-adhesive; they require standard wallpaper paste which is included with the tube if purchased direct from 1wall.com

Hanging instructions/ videos are available to view here

How can I submit a return?

In the unfortunate event you wish to return your order please email info@1wall.com with your order number (located on your confirmation email) as well as your name and delivery address.

Please ensure the product is in a resalable condition and the return reference provided is visible for warehouse acceptance. Please do not write directly on postal tubes.

Items cannot be returned if they have be used or purchased 14 days prior to receiving your return request.

Please let us know the reason for return.

All emails will be answered within 48 hours excluding weekends, please do not return any items without a return reference being provided via email or phone.

On receipt of your order the goods will be checked and processed within 5 working days. Should a replacement or alternative item be requested these will be dispatched on a next day service (postal charge will apply). All refunds will be processed within 5 working days.

We cannot be held liable should an item be received back into our warehouse damaged, a refund/replacement or alternative cannot be processed.

We would highly recommend packaging the product securely for transit and also insuring the item with your chosen courier/ postal service to enable a claim.

How do I become a stockist?

If you are interested in becoming a stockist you can apply for a trade account online at www.shhinteriors.co.uk

Can 1Wall print custom wall murals?

We don't currently offer a custom print solution as all our wall murals are printed in volume to make them affordable for you

If your wall is too small for our wall murals then you can trim the mural down to fit your wall. Or if our mural is smaller than your wall you can centre the mural on your wall as a feature.

What is the mural made from?

1Wall manufacture their murals from 120gsm Blue Back Paper.

Why won’t my mural line up?

Have you overlapped the panels?

All panels must be overlapped to match the image/pattern. 1Wall prints a (mm) repeat around the edge of the panel which allows for any walls not being level.

(Do NOT overlap and cut ‘splice’, simply overlap the panels and leave to dry).

Have you left the mural after applying paste?

After pasting the back of the mural, apply this panel to the wall without delay. Allowing the paste to absorb into the paper can result in stretching on application.

I have purchased the brick/ slate wall mural and can’t match the pattern

Please check you have the panels in the correct order and orientation before applying to the wall. The letters are printed on the front of the image in the corners, please note above the placement of the letters.

I have received a damaged item from the courier, what should I do?

Please contact us within 2 days of delivery via email at info@1wall.com quoting your order number, name and delivery address.

Provide a brief description of the damage as well as photos of the packaging and product.

A customer service member will be in touch within 48 hours with a resolution.

Apologies for any inconvenience

My wall is twice the size of your murals; will they match if I purchase 2?

I’m afraid the murals are not designed to pattern match. We do have a number of customers who chose to purchase multiple murals to cover an entire room; however they will be slightly offset.

Can I purchase a single piece/ panel?

As the murals are printed in full we are not able to separate the stock. Please contact us directly with regards to purchasing a replacement mural.

Artwork

Please DO NOT use string to hang any of our artwork, This disclaimer is also on every item we send out. We will not offer any solution to you if you have strung any pictures.

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